Careers

Description

The Customer Service Manager is responsible for overseeing and coordinating the day-to-day operations of the customer service team at a fast paced, family-owned, growing company on Long Island. This person will ensure that the team provides exceptional customer service, resolves customer inquiries and complaints effectively, and meets performance expectations all while working collaboratively, cross functionally and developing and leading their team.

Responsibilities

• Lead, mentor, and manage a team of client service representatives.
• Develop and implement customer service policies, procedures, and standards.
• Monitor and evaluate the performance of the customer service team.
• Handle escalated customer inquiries and complaints.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to address customer issues and improve overall customer experience.
• Prepare and present reports on customer service metrics and performance.
• Stay updated on industry trends and best practices in customer service.

Skills and Qualifications

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Proven experience in a customer service management role.
• 5-10 years of relevant work experience
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Proficiency in customer service software, tools, ERP, MRP systems
• Ability to analyze data and generate reports.
• Customer-focused mindset with a commitment to delivering exceptional service.

Skills:

• Leadership and team management
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Data analysis and reporting
• Customer service software proficiency

Description

Premier Care Industries is a rapidly expanding essential business manufacturer of pre-moistened wipes for the consumer market, specializing in personal care, hygiene, household cleaning and disinfection products located on Hauppauge, NY.

We are offering an exciting opportunity for a Compounder/Blending Operator. The candidate chosen for the Compounder/Blending Operator position will also possess excellent people skills, be friendly, be a team player, be able to take initiative when necessary and carry out all responsibilities in accordance with company policies, core values and applicable laws.

Compounder / Blending Operator is responsible for the effective day -to- day operation of the Compounding area, with emphasis on the accurate weighing out of ingredients and monitoring of equipment.

Available shifts 1^st, 2^nd and 3^rd.

Responsibilities

• Function as a liaison between production, quality and inventory management to produce
batches to specifications while minimizing shrinkage of raw materials.
• Weigh or measure raw materials, ingredients or products to ensure conformance to requirements.
• Take samples of raw materials or products to ensure compliance with specifications.
• Start machines to mix or blend ingredients; then allow them to mix for specified times.
• Operate or tend machines to mix or blend any of a wide variety of materials.
• Observe production and monitor equipment to ensure safe and efficient operation.
• Stop mixing or blending machines when specified product qualities are obtained and
open valves and start pumps to transfer mixtures.
• Collect samples of materials or products for laboratory testing.
• Add or mix chemicals or ingredients for processing, using hand tools or other devices.

Skills and Qualifications

• 2-3 years of comparable experience preferred.
• Ability to prioritize and multi task
• Strong attention to detail

Required Education and Experience: 2-3 years of comparable experience preferred
High school diploma or equivalent or higher educational degree

Bilingual (English / Spanish) preferred

Supervisory Responsibilities: None

Benefits offered: Paid time off. Health, dental and vision insurance. 401k.

We are an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Description

Premier Care Industries is a rapidly expanding essential business manufacturer of pre-moistened wipes for the consumer market, specializing in personal care, hygiene, household cleaning and disinfection products located on Hauppauge, NY.

Exciting opportunity for an Operator / Set-Up Technician. Premier Care Industries is offering a starting hourly salary based on experience and references.

The ideal candidate should have a strong mechanical aptitude.

Responsibilities

• Load and unload machine
• Monitor operations of machine and report abnormalities to manager
• Perform setup, maintenance, troubleshooting and change over Packaging lines, Elsner
Machinary, Canaster Line, Ela Pack, Eman Pack
• Follow operational guidelines, perform routine preventive maintenance
• Maintain the cleanliness of the room and machines to prevent contamination
• Document work as required
• Responsible for following safety rules, SOPs and cGMP guidelines
• Other responsibilities as assigned by Senior Management

Skills and Qualifications

• Some experience in setup, maintenance, and troubleshooting equipment
• Knowledge of mechanical working principles of equipment, including mechanical
assemblers helpful
• Physically able to bend, stoop and squat, stand for long periods of time, lift up to 50 lbs.
• Must be able to speak and read English

Required Education and Experience:
Some experience in setup, maintenance, and troubleshooting equipment
High school diploma or equivalent or higher educational degree

Supervisory Responsibilities: None

Benefits offered: Paid time off. Health, dental and vision insurance. 401k.


We are an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Description

Premier Care Industries is a rapidly expanding essential business manufacturer of pre-moistened wipes for the consumer market, specializing in personal care, hygiene, household cleaning, and disinfection products located in Hauppauge, NY.

Exciting opportunity for Manufacturing Maintenance Mechanic. The ideal candidate for the Mechanic position will be energetic and analytical.

Responsibilities

• Disassemble machinery or equipment to remove parts and make repairs.
• Observe and test the operation of machinery or equipment to diagnose malfunctions,
using voltmeters or other testing devices.
• Operate newly repaired machinery or equipment to verify the adequacy of repairs.
• Reassemble equipment after completion of inspections, testing, or repairs.
• Examine parts for defects, such as breakage or excessive wear.
• Checks that machines are readied for start-up in accordance with production schedules.
• Clean, lubricate, or adjust parts, equipment, or machinery. Analyze test results, machine
error messages, or information obtained from operators to diagnose equipment problems.
• Record repairs and maintenance performed.
• Complete investigations.
• Other responsibilities as assigned.

Skills and Qualifications

• Strong working knowledge of warehouse operations and management.
• Time management skills.
• Strong communication and interpersonal skills.
• Bilingual (English / Spanish) preferred.

Required Education and Experience: 3 – 5 years of experience in a fast pace environment. College/Trade School or equivalent.

Supervisory Responsibilities: No

Benefits offered: Paid time off. Health, dental and vision insurance. 401k.

We are an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Description

We have an exciting, new opportunity for an experienced Inventory Control Specialist in a fast-growing, disposable consumer products company, located on Long Island, NY.

The Inventory Control Specialist plays a crucial role in managing and optimizing inventory levels to ensure efficient supply chain operations. This position involves analyzing data, implementing process improvements, and collaborating with various departments to monitor and maintain accurate inventory records. The ideal candidate will possess strong analytical skills and a solid understanding of supply chain management principles.

Responsibilities

• Monitor inventory levels and conduct regular audits to ensure accuracy.
• Utilize data analysis skills to identify trends and discrepancies in inventory.
• Maintain Material Requirements Planning (MRP) systems to optimize stock levels.
• Collaborate with procurement and finance teams to analyze inventory costs and improve financial modeling.
• Champion the design, implementation and maintenance of a barcode scanning environment
• Resolve discrepancies
• Develop reports providing insights into inventory performance.
• Drive process improvement initiatives to enhance efficiency in inventory control operations.

Skills and Qualifications

• Experience of 3+ years of demonstrated ability to maintain accurate records, perform cycle counts, and physical inventory exercises with an unwavering attention to detail
• Strong background in supply chain management principles.
• Proficient in data analysis skills, with the ability to interpret complex datasets.
• Experience with reporting and analytics.
• Knowledge of financial modeling techniques related to inventory management.
• Familiarity with Material Requirements Planning (MRP) systems.
• Implementation or familiarity with Warehouse Management Systems is preferred.
• Ability to analyze processes and implement improvements effectively.
• Excellent communication skills for collaboration with cross-functional teams.
• Detail-oriented mindset with strong organizational abilities.